FAQ

1. What are the colored pencils made of?
Our colored pencils are made from high-quality, non-toxic materials, featuring durable wood casings and vibrant, fade-resistant pigments for smooth application.

2. Are the colored pencils safe for kids?
Yes, our colored pencils are non-toxic and safe for children. However, we recommend adult supervision for younger kids to ensure proper use.

3. How many colors are included in each set?
We currently offer a single set with 120 vibrant colors. For more details about the set, please refer to the product description.

4. Do the colored pencils blend well?
Yes, our pencils are designed for smooth blending and layering, making them perfect for shading, sketching, and creating stunning artworks.

5. Are the pencils pre-sharpened?
Yes, all pencils come pre-sharpened and ready to use straight out of the box.

6. Can I purchase refills for the pencils?
Currently, we do not offer individual pencil refills. You can repurchase your favorite set or explore larger sets with more colors.

7. Do you ship internationally?
Currently, we only ship within the United States. However, if you have a special request for international shipping, please contact us. Additional charges may apply, and we’ll do our best to accommodate your needs.

8. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please contact our support team for assistance.

9. How can I contact customer support?
You can reach us via email at support@drawdartshop.com or call us at +1 (307) 785-6902. Our support team is available daily from 9 AM to 9 PM (PST).

10. Are there discounts for bulk orders?
Yes, we offer discounts for bulk purchases. Please contact us directly for custom pricing and details.

11. Do you have eco-friendly options?
Yes, we are committed to sustainability. Some of our pencil sets feature eco-friendly, recyclable packaging and responsibly sourced materials.

12. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

If you have more questions, feel free to contact us! We're here to help.